1.     All returns require authorization from CastleCraft.     

2.     Unauthorized returns will be refused and become responsibility
         of returnee.

3.     All products must be new, unused, and in original packaging.

4.     Shipping costs are nonrefundable.

5.     All return shipping costs must be prepaid by returnee.

6.     Returns are subject to a 20% restocking charge 

7.    Claims for shipping damage must be submitted through the
        freight carrier, not CastleCraft.

8.    Any order cancelled after the product has shipped will charged 
       for the shipping costs.

       If the product includes Free Shipping, then you will be charged the ACTUAL 
       shipping cost, as a cancelled order does NOT qualify for free shipping. 
       Free Shipping offers are only valid on completed orders, accepted by 
       customer.    

9.    No returns will be accepted after 30 days.

10.  Any and all warrantee claims must be filed by the customer
       directly through the product manufacturer's warranty
       department, not through CastleCraft.

11.   If the product includes Free Bonus Items, the order cancellation VOIDS
        any  FREE Offer.  Any item already delivered as a FREE Offer would 
        either have to be returned, shipping cost prepaid by customer, or if the
        customer keeps such item, then the cost of the FREE Item would be
        deducted from the amount refunded, or charged to the customer.